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Sondra Thiederman, Ph.D.

Home  >  Shop  >  Books & PDFs  >  Gateways to Discussion: The Diversity & Inclusion Casebook (PDF)

Gateways to Discussion: The Diversity & Inclusion Casebook (PDF)

$10.95

By Sondra Thiederman, Ph.D.

Case Studies that Build Skills

Feeling empathy, communicating respect, resolving tension.  If only we had a way to teach these skills, our goal to create inclusive and engaged workplaces would be almost accomplished.

The 30 cases contained in this downloadable casebook are designed to do just that; to provide facilitators with a devise that encourages discussion, promotes self-exploration, and, ultimately, enhances learning.

Simply pay by credit card and receive your PDF copy by return e-mail.

 

  • 10% Discount for Education, Non-Profits, Government, and Military: Click here to obtain your 10% education, non-profit, military, or government discount.
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  • Quantity Pricing: Please contact us or call 619-583-4478.
  • What You Will Get: Your purchase of the PDF version of this product allows you one download of the book and the rights to print one copy.
  • Additional Licensing Rights: Licensing arrangements for more copies can be easily arranged.  Simply email us here.

 

$10.95

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What You Get

Thirty Cases: The 30 cases in this collection reflect Dr. Thiederman’s 25 years of experience in the area of workplace diversity.  Each situation depicted is either one that she has personally observed or a composite based on her extensive experience with real workplace challenges.

Facilitation Guidance: Each section begins with an explanation of the skill covered along with suggested questions to explore. At the end of each set of cases, are additional thoughts on how to debrief the discussion.

Cases Focusing on Core Diversity/Inclusion Skills: The cases are organized around the exploration of three fundamental diversity/inclusion three skills:
Skill #1: Developing Empathy
Skill #2: Demonstrating Respect
Skill #3: Reducing Diversity/Inclusion Related Tension

Activities: Included, too, are two supplemental activities designed to reinforce the learning and enable participants to apply the skills back in the workplace.

A Sample Case (“Passed Over”)

Targeted Skill: Demonstrating Respect

The Case: When Charmaine was passed over for a promotion, she went to George and accused him of homophobia. At the start of the conversation, she was very emotional, not just because of the loss of this one promotion, but also because she had recently been the victim of two layoffs. She felt vulnerable, abused, and even a little frightened.

George, he had to admit looking back, was uncomfortable with Charmaine’s emotion and, as a consequence of this discomfort, found himself fidgeting – looking at his watch, interrupting her, trying to change the subject. All he could do was pray that his phone would ring or someone come in the office just to break the atmosphere.

At one point, he was relieved when his phone did indeed ring and he was able to take a break from the emotion.  He knew he wasn’t handling it very well so tried to show some compassion by reaching across the desk, patting her hand, and saying, “Now, calm down, everything will be all right, just take a deep breath.”

Questions to Ask Your Group about this Case:
1. What examples of disrespect do you see and why are they disrespectful?
2. If you were each of these players, how would you feel?
3. Where does the responsibility lie on the part of the various parties to remedy these situations?
4. What respectful steps might each of the players take to resolve the situation?

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A Tailored Presentation

What are the diversity/inclusion challenges faced by your organization? Who is the audience? What are your goals?

Once those questions are answered, Sondra will customize your presentation of choice with the aim of creating something that will resonate with your particular group. This might include client-specific examples, the use of industry language, and particular attention to your organization’s current experiences.

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FORMATTED FOR IMPACT

Your presentation will be delivered in the format of your choice.

Perhaps you are looking for a short keynote address in front of a large audience or maybe you require an informal session to a smaller group.

Maybe you’d prefer a half-day workshop or an offering that is video-conferenced to several locations throughout the world.

As an alternative, you might want a webinar delivered from Sondra’s office to participants in dozens of locations around the globe.

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WEBINAR OPTIONS

“Sondra’s unique ability to engage the audience made us feel as if we were in the same room with her…”
– Janice Bowman, President of the Association of Diversity Councils

Webinars offer the same information as a live presentation. Your webinar includes:

“For 90 minutes, Sondra kept the participants engaged. She told amusing anecdotes, employed industry-specific examples, and took an involving approach that got her message across. No matter what your industry, if you’re thinking of producing a diversity webinar, I would highly recommend Sondra Thiederman…”
– Cindy Levernois, Director, Helathcare Association of New York State

“Sondra’s teleconference was excellent and readily applicable to our practice. Though you were not physically with us, your passion, warmth and humor came through loud and clear. I don’t think there are many speakers that can do that!”
– Young Hee Kim, Program Chair, Western Area Massachusetts Diatetic Association

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Unconscious Bias

SONDRA’S VIEWS ON UNCONSCIOUS BIAS

Dear Visitor:
You probably wouldn’t be at this web site if you weren’t to some degree confronted with the challenges of unconscious bias.

Perhaps you are facing the impact of unconscious bias on hiring and promotions. Maybe the damage is manifested in relationships with customers or clients or in the inability to retain a diverse workforce that – research firmly shows — enhances your organization’s ability to succeed.

No matter what your specific challenge, you have stumbled into an area that is both fascinating and mysterious and, at times, a little scary.

That fascination along with a desire to relieve the problems that biases create is why I have spent upwards of 25 years working in this area. In the course of that time, I’ve come to six conclusions – let’s call them principles – that shape and inform my presentations and my thinking.

Principle #1: There’s a lot we can do to both manage and defeat unconscious bias. Whereas there was a time when most believed that unconscious bias could not be defeated, extensive research has proven otherwise. (Research Blog #1, Research Blog #2, Research Blog #3)

Principle #2: Having a bias does not make people bad. We all have biases; it’s what we do about them that matters.

Principle #3: There are immediately applicable techniques for becoming aware of many unconscious biases. It’s a matter of alertness and commitment and habit.

Principle #4: Identifying what we have in common is a key strategy for defeating unconscious bias. The idea is to simultaneously value diversity while focusing on what we share.

Principle #5: Another element in the fight against unconscious bias is to encourage respectful and courageous dialogue.

Principle #6: The tools for defeating unconscious bias are tangible and immediately applicable. Yes, unconscious biases may seem mysterious and scary, but the solutions are not.

I’d love to hear your comments and how your point of view compares to mine.

Here’s to defeating unconscious bias,
Sondra T.

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Her Knowledge

HER KNOWLEDGE

Honored as a “Pioneer in Diversity” by Profiles in Diversity Journal, Sondra Thiederman, Ph.D. has been immersed in the topics of unconscious bias and workplace diversity/inclusion for nearly three decades.

Sondra holds a Ph.D. in Cross-Cultural studies from the University of California, Los Angeles. Over the years, she has authored a number of highly regarded books, journal articles, blogsand presentations, all aimed at enhancing the understanding of how to defeat the unconscious biases that so damage our workplaces and our nation.

Sondra’s work in the field of diversity and inclusion continues to this day; she researches the unique problems of her varied clients, preparing resources and presentations that enlighten, engage, and encourage change. She works with companies and media outlets around the world in her mission to help organizations move beyond bias.

Sondra is the author of a number of books including:

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Her Clients

HER CLIENTS

Sondra’s client list spans industries and associations ranging from aerospace (The Boeing Company) to Finance (Ernst and Young) to health care (The Mayo Clinic) to communications (AT&T) and beyond.

Sondra feels privileged to have had the opportunity to work with clients of all sizes to defeat the biases that so negatively impact their organizations. She works hard to hone the material to fit client goals, adjust for the learning style of the audience, and to integrate industry-specific examples.

Click below to find your industry and feel free to contact our office for information on how a presentation can be tailored to your needs.

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