“Sondra’s expertise in cultural diversity was extremely helpful in training Patient Service staff and volunteers in how to better serve the ethnic populations of our region. Not only does she have a wealth of information, but her training style enables participants to better understand and share their own cultures and how they relate to others. She is also very much in tune with her audience and can describe situations that relate directly to their day-to-day work. I would highly recommend Sondra for any group that needs to interact with customers or clients from other cultures.”