“Sondra Thiederman’s keynote address at our annual conference, and her book, Making Diversity Work, provided us with the skills necessary to bring about lasting change. Sondra totally engaged a very participative audience. We could all relate to her humorous examples and wonderful stories, none of which alienated nor placed blame on any one group. The evaluations and comments from our conference indicated that participants felt they gained new insight into how to better manage diversity by taking personal responsibility for “Making Diversity Work.”