“Please accept this letter as a sincere testimonial to the success of your work for Doubletree Hotels Corporation on the development of our Cultural Diversity program. Your educational background in this subject is evident, but your effectiveness also comes from your ‘real world’ delivery of the subject. In addition to your speaking ability, you have developed a quality program that will be carried on by our certified trainers. As I admitted earlier, we had reservations about whether a professional speaker could adapt a program to the training environment. You handled both aspects like a pro and we are extremely pleased with the results.”