“Sondra, the diversity program you led for our department heads and managers was extremely well received. Although of course the content was excellent, what they liked most was the style in which you presented everything. You used the right mixture of philosophy and practical application and everyone appreciated your forthright manner. Our group does not respond well to the pedantic approach and you knew just how to tailor your presentation style to the one best suited for us. Just let me know if I can give my recommendation to any potential clients, I would be happy to do so.”