“We were hesitant to offer the topic of cultural diversity at our Regional Meeting. Our fear was that it would create tension between the very diverse group of managers we were bringing together. Because of Sondra’s skill, we had nothing to fear. Her style eased the tension and allowed many underlying frustrations to be surfaced.
While time did not allow for more in depth development, she provided the foundation for the ongoing discussion of topics that no one previously wanted to address. Our expectation is that the raised sensitivity and the reaffirmation of what is really basic respect will allow our managers to interrelate to each other and also more appropriately manage those they supervise.”