Gateways to Inclusion: Turning Tense Moments into Productive Conversations


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By Sondra Thiederman, Ph.D.

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Receive a Free One-Hour Consultation with Dr. Thiederman:

For every purchase of Gateways to Inclusion,  you will receive a one-hour telephone meeting with Sondra Thiederman regarding how to most effectively integrate the video into your diversity/inclusion and training strategies. Once you have purchased the product, simply contact Sondra directly at 619-583-4478 or  to set up a mutually-convenient time.

Tension Happens!

Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These are the feelings that can come up when you have a negative encounter in the workplace. When you’ve said something wrong. When you hear something offensive. When something you say has been taken out of context. Things sure can get tense.

The good news is, it doesn’t have to be that way.

Let’s face it, any workplace can be a minefield of misunderstandings, hurt feelings, and even conflict. If handled properly, these uncomfortable moments – or even small explosions – can be transformed into gateways that lead to better working relationships and a more inclusive workplace. That is why Dr. Sondra Thiederman calls them “Gateway Events.”

The Benefits:

Opening a gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. These include:

  • Increased harmony and better working relationships
  • Reduced manager time spent mediating tension and misunderstanding
  • Increased employee engagement and commitment
  • An atmosphere of respect and inclusion
  • Improved teamwork and productivity

How to Turn Tension Around:

Converting tense moments into productive conversation requires skill. That’s what this video training package is all about. Through a series of vignettes, your team will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension.
  • How to set productive goals for various types of gateway conversations.
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately).
  • How to communicate in a way that demonstrates respect and encourages further conversation.

  “Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a practical training tool for any organization that is working on fostering an inclusive workplace. Through realistic vignettes, Dr. Thiederman provides clear steps to avert diversity conflicts and convert them into opportunities for productive conversations. The scenarios will resonate with any organization as will the tools to address the disconnects.” Rohini Anand, Senior Vice President and Chief Diversity Officer, Sodexo

  “Gateways to Inclusion is a powerful video. It shows how tension and disrespect can derail even the best of intentions. This is definitely an effective tool to use in preparing leaders and employees for the tough conversations that can lead to productive outcomes.”
Effenus Henderson, Vice President Diversity, Weyerhaeuser

“This video is full of real situations that we can all relate to. It shows the viewer a mirror that validates their experience and gives them a productive way forward. Gateways to Inclusion is a terrific teaching tool and deals with a very needed topic.”
Lee Gardenswartz and Anita Rowe, Gardenswartz and Rowe

  “In an increasingly diverse world, you can count on running into a tense moment at some point. This video, Gateways to Inclusion, gives people the basic tools and insights for turning potential breakdowns into breakthroughs. Everyone can benefit from this honest, direct, practical, and extremely well executed tool for building inclusion.” Michael Wheeler, Chief Diversity Officer, Omnicomedia Group

What You’ll Get:

This flexible package can be used in short or long-format training and, if you wish, be easily integrated into your existing curriculum. In addition to the main workshop, the package includes a 45-minute Refresher Workshop to solidify the program’s skills and provide more opportunity for practice. When you purchase this product, you’ll receive:

  • Chaptered DVD which includes:
    • Main 17-minute Video
    • Video Quiz
    • FAQ’s with Sondra Thiederman
    • Case Study Video for Discussion
  • CD-ROM containing:
    • Leader’s Guide (Simply contact us if you would like to preview the Guide.)
    • Two PowerPoint Presentations
    • Video Transcript
    • Reproducible Participant Handouts and Two Note-Taking Guides

    Easy Preview: Click here to preview Gateways to Inclusion.

    • 10% Discount for Education, Non-Profits, Government, and Military: Click here to obtain your 10% education, non-profit, military, or government discount.
    • Streaming Video or Intranet Hosting Options Available: Please contact us or call 619-583-4478.
    • Privacy Policy: All contact and credit card information you provide will be kept strictly private and secure.
    • Prefer to Pay by Check? We will ship your item with an invoice.
    • Quantity Pricing: Please contact us or call 619-583-4478.

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