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Sondra Thiederman, Ph.D.

Home  >  Shop  >  Video Training Packages  >  Gateways to Inclusion: Turning Tense Moments into Productive Conversations

Gateways to Inclusion: Turning Tense Moments into Productive Conversations

$695.00

By Sondra Thiederman, Ph.D.

Tension Happens!

Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These are the feelings that can come up when you have a negative encounter in the workplace. When you've said something wrong. When you hear something offensive. When something you say has been taken out of context. Things sure can get tense.

The good news is, it doesn't have to be that way.

Let's face it, any workplace can be a minefield of misunderstandings, hurt feelings, and even conflict. If handled properly, these uncomfortable moments – or even small explosions – can be transformed into gateways that lead to better working relationships and a more inclusive workplace. That is why Dr. Sondra Thiederman calls them “Gateway Events.”

Easy Preview: Click Here to preview Gateways to Inclusion.
Free Downloadable Article: Click here to download Sondra's article based on the four skills presented in the Gateways to Inclusion video.

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$695.00

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Receive a Free One-Hour Consultation with Dr. Thiederman:

For every purchase of Gateways to Inclusion,  you will receive a one-hour telephone meeting with Sondra Thiederman regarding how to most effectively integrate the video into your diversity/inclusion and training strategies. Once you have purchased the product, simply contact Sondra directly at 619-583-4478 or stphd@thiederman.com  to set up a mutually-convenient time.

What You’ll Get:

This flexible package can be used in short or long-format training and, if you wish, be easily integrated into your existing curriculum. In addition to the main workshop, the package includes a 45-minute Refresher Workshop to solidify the program’s skills and provide more opportunity for practice. When you purchase this product, you’ll receive:

  • Chaptered DVD which includes:
    • Main 17-minute Video
    • Video Quiz
    • FAQ’s with Sondra Thiederman
    • Case Study Video for Discussion
  • CD-ROM containing:
    • Leader’s Guide (Simply contact us if you would like to preview the Guide.)
    • Two PowerPoint Presentations
    • Video Transcript
    • Reproducible Participant Handouts and Two Note-Taking Guides

The Benefits:

Opening a gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. These include:

  • Increased harmony and better working relationships
  • Reduced manager time spent mediating tension and misunderstanding
  • Increased employee engagement and commitment
  • An atmosphere of respect and inclusion
  • Improved teamwork and productivity

How to Turn Tension Around:

Converting tense moments into productive conversation requires skill. That’s what this video training package is all about. Through a series of vignettes, your team will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension.
  • How to set productive goals for various types of gateway conversations.
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately).
  • How to communicate in a way that demonstrates respect and encourages further conversation.

“Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a practical training tool for any organization that is working on fostering an inclusive workplace. Through realistic vignettes, Dr. Thiederman provides clear steps to avert diversity conflicts and convert them into opportunities for productive conversations. The scenarios will resonate with any organization as will the tools to address the disconnects.”
– Rohini Anand, Senior Vice President and Chief Diversity Officer
Sodexo

“Gateways to Inclusion is a powerful video. It shows how tension and disrespect can derail even the best of intentions. This is definitely an effective tool to use in preparing leaders and employees for the tough conversations that can lead to productive outcomes.”
– Effenus Henderson, Vice President Diversity
Weyerhaeuser

“This video is full of real situations that we can all relate to. It shows the viewer a mirror that validates their experience and gives them a productive way forward. Gateways to Inclusion is a terrific teaching tool and deals with a very needed topic.”
– Lee Gardenswartz and Anita Rowe
Gardenswartz and Rowe

“In an increasingly diverse world, you can count on running into a tense moment at some point. This video, Gateways to Inclusion, gives people the basic tools and insights for turning potential breakdowns into breakthroughs. Everyone can benefit from this honest, direct, practical, and extremely well executed tool for building inclusion.”
– Michael Wheeler, Chief Diversity Officer
Omnicomedia Group

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A Tailored Presentation

What are the diversity/inclusion challenges faced by your organization? Who is the audience? What are your goals?

Once those questions are answered, Sondra will customize your presentation of choice with the aim of creating something that will resonate with your particular group. This might include client-specific examples, the use of industry language, and particular attention to your organization’s current experiences.

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FORMATTED FOR IMPACT

Your presentation will be delivered in the format of your choice.

Perhaps you are looking for a short keynote address in front of a large audience or maybe you require an informal session to a smaller group.

Maybe you’d prefer a half-day workshop or an offering that is video-conferenced to several locations throughout the world.

As an alternative, you might want a webinar delivered from Sondra’s office to participants in dozens of locations around the globe.

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WEBINAR OPTIONS

“Sondra’s unique ability to engage the audience made us feel as if we were in the same room with her…”
– Janice Bowman, President of the Association of Diversity Councils

Webinars offer the same information as a live presentation. Your webinar includes:

“For 90 minutes, Sondra kept the participants engaged. She told amusing anecdotes, employed industry-specific examples, and took an involving approach that got her message across. No matter what your industry, if you’re thinking of producing a diversity webinar, I would highly recommend Sondra Thiederman…”
– Cindy Levernois, Director, Helathcare Association of New York State

“Sondra’s teleconference was excellent and readily applicable to our practice. Though you were not physically with us, your passion, warmth and humor came through loud and clear. I don’t think there are many speakers that can do that!”
– Young Hee Kim, Program Chair, Western Area Massachusetts Diatetic Association

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Unconscious Bias

SONDRA’S VIEWS ON UNCONSCIOUS BIAS

Dear Visitor:
You probably wouldn’t be at this web site if you weren’t to some degree confronted with the challenges of unconscious bias.

Perhaps you are facing the impact of unconscious bias on hiring and promotions. Maybe the damage is manifested in relationships with customers or clients or in the inability to retain a diverse workforce that – research firmly shows — enhances your organization’s ability to succeed.

No matter what your specific challenge, you have stumbled into an area that is both fascinating and mysterious and, at times, a little scary.

That fascination along with a desire to relieve the problems that biases create is why I have spent upwards of 25 years working in this area. In the course of that time, I’ve come to six conclusions – let’s call them principles – that shape and inform my presentations and my thinking.

Principle #1: There’s a lot we can do to both manage and defeat unconscious bias. Whereas there was a time when most believed that unconscious bias could not be defeated, extensive research has proven otherwise. (Research Blog #1, Research Blog #2, Research Blog #3)

Principle #2: Having a bias does not make people bad. We all have biases; it’s what we do about them that matters.

Principle #3: There are immediately applicable techniques for becoming aware of many unconscious biases. It’s a matter of alertness and commitment and habit.

Principle #4: Identifying what we have in common is a key strategy for defeating unconscious bias. The idea is to simultaneously value diversity while focusing on what we share.

Principle #5: Another element in the fight against unconscious bias is to encourage respectful and courageous dialogue.

Principle #6: The tools for defeating unconscious bias are tangible and immediately applicable. Yes, unconscious biases may seem mysterious and scary, but the solutions are not.

I’d love to hear your comments and how your point of view compares to mine.

Here’s to defeating unconscious bias,
Sondra T.

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Her Knowledge

HER KNOWLEDGE

Honored as a “Pioneer in Diversity” by Profiles in Diversity Journal, Sondra Thiederman, Ph.D. has been immersed in the topics of unconscious bias and workplace diversity/inclusion for nearly three decades.

Sondra holds a Ph.D. in Cross-Cultural studies from the University of California, Los Angeles. Over the years, she has authored a number of highly regarded books, journal articles, blogsand presentations, all aimed at enhancing the understanding of how to defeat the unconscious biases that so damage our workplaces and our nation.

Sondra’s work in the field of diversity and inclusion continues to this day; she researches the unique problems of her varied clients, preparing resources and presentations that enlighten, engage, and encourage change. She works with companies and media outlets around the world in her mission to help organizations move beyond bias.

Sondra is the author of a number of books including:

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Her Clients

HER CLIENTS

Sondra’s client list spans industries and associations ranging from aerospace (The Boeing Company) to Finance (Ernst and Young) to health care (The Mayo Clinic) to communications (AT&T) and beyond.

Sondra feels privileged to have had the opportunity to work with clients of all sizes to defeat the biases that so negatively impact their organizations. She works hard to hone the material to fit client goals, adjust for the learning style of the audience, and to integrate industry-specific examples.

Click below to find your industry and feel free to contact our office for information on how a presentation can be tailored to your needs.

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