Learn the skills needed to convert moments of workplace tension into gateways for increased understanding and stronger workplace relationships.
WHY ORGANIZATIONS NEED THIS TALK:
Have you ever been offended by someone’s comment but didn’t know what to do about it? Have you ever said something insensitive and didn’t know how to take it back?
If so, welcome to the crowd.
Unfortunately, these moments of diversity-related tension are all around us. Sadly, they cause confusion, embarrassment, anger, lost work time, hurt feelings, and resentment – the list goes on and on.
The good news is: It doesn’t have to be that way! This presentation shows audiences how to handle those moments more comfortably, using them as springboards to better working relationships. Handled well, these events can serve as positive gateways to increased understanding and better working relationships. That’s why Sondra calls these “Gateway Events.”
- The ability to convert moments of tension into better working relationships
- Reduced bias through improved communication
- Time saved for management from having to intervene in diversity-related conflicts
- Increased teamwork and workplace harmony
- Less tension among team members.
- Increased employee retention as a result of an increased atmosphere of respect and inclusion
- Reduced risk of employee complaints and litigation
The following will be customized to meet your needs and program format. Points are made through a mixture of audience interaction, commentary, respectful humor, anecdotes, and client-specific examples.
- Discussion of how moments of diversity-related tension can be converted to opportunities for improved communication and reduced bias
- Examples of “Gateway Events” that are pertinent to the client organization
- Survey of the specific ways in which effective dialogue skills positively impact relationships
- Exposure to four key skills for effective dialogue. Each skill will be accompanied by examples and extensive audience interaction. These include:
- Skills to manage the emotions that typically block our ability to dialogue with respect and clarity
- Guidance on how to set productive goals for each conversation – and how to achieve those goals
- How to handle the dilemma of intent versus impact
- How to make respectful verbal choices that encourage rather than shut down productive conversation
This presentation is based on Sondra’s training video package Gateways to Inclusion: Turning Tense Moments into Productive Conversations
This program can be customized to meet your needs. Sondra will work closely with you to assure that the presentation speaks directly to your audience and to your goals.